“The final thing is – and it comes back to the notion of leadership – it's empowering other people,” he says. “And entrepreneurs are people who have a sense of empowerment, of doing things better. They have the courage of the innocents, which is to ask, ‘Why are we doing it this way? Because we've always done it that way?' But not just why, why, why – but why not? Having put forth the question, what's the resolution?”